Frequently Asked Questions
Below are a few of the commonly asked questions we receive about the EarPopper.
If we do not cover a question or concern, please feel free to contact us:
Q: Does it hurt?
A: The familiar "popping" of the ears is caused by the opening of the Eustachian Tube during swallow. This is nature's own way of relieving pressure imbalance in the middle ear. The sensation of the ear "popping" during the EarPopper treatment is important because it indicates the treatment is working. The experience can range from practically no sensation at all, to a momentary mild feeling of pressure. Most of the children in the clinical study tolerated the sensation very well. Many even thought it was fun.
Q: Does my insurance cover the cost of the EarPopper? (For U.S. residents only)
A: Please contact your insurance provider directly to inquire, as policies vary. Summit Medical does not guarantee coverage of the EarPopper device.
Q: What If I am not happy with the EarPopper?
A: We want you to be satisfied with your EarPopper purchase. If you are unsatisfied with your results, please see the details below.
If you purchased the EarPopper through a pharmacy, distributor or other online sources (ie. Amazon.com) you will need to contact them directly and adhere to their return policy and guidelines.
Q: Why is my doctor not familiar with this product?
A: New technology is adapted at different speeds, with varying attitudes and responses depending on physicians, nurses, hospitals, clinics and local communities.
Q: What kind of health care provider do I see to get a prescription for an EarPopper?
A: Any health care provider that is able to write a prescription. For example, your family physician, an ENT (ear nose & throat) specialist or another health care provider.
Q: Why does the EarPopper require a prescription?
A: In the United States, the FDA has deemed the EarPopper as a prescription-only device. It is necessary for a medical care provider to determine the EarPopper is suitable for your specific ear problems.
Q: Who are candidates for the EarPopper?
A: Children and adults diagnosed with fluid in the middle ear, airplane passengers or scuba divers who have problems adjusting to changes in elevation, persons with Eustachian Tube Dysfunction or Otitis Media with Effusion.
Q: Is it safe? Could air pressure damage the ear?
A: The EarPopper is safe. A clinical study funded by NIH (National Institutes of Health) was conducted with children and demonstrated the safety and efficacy of the device. There is no pressure in the ear until swallowing occurs. During swallowing, the pressure in the ear is controlled by the device at a very safe level. The total duration of pressure is less than one second.
Q : 100% Satisfaction Guarantee
It is important to us that you are satisfied with your EarPopper purchase. However, if the purchase was not made directly from Summit Medical , please understand we will need to direct you back to the place of purchase (ie. pharmacy, distributor, Amazon.com, etc) and you will need to adhere to their return policy and guidelines. If you did purchase your EarPopper directly from Summit Medical, please contact our customer service line at 1-888-229-2875 .
Do not use the EarPopper in the presence of severe ear infection, upper respiratory infection, heavy nasal congestion, cold symptoms or a perforated eardrum.
If condition does not improve, consult your healthcare professional.